Refund policy

Deadwax Records Aotearoa. This policy forms part of our Terms of Sale.

Change of mind — no returns
Records are a product where you can preview the music before buying. The same
recordings can be listened to freely on streaming services and elsewhere online,
so you have every opportunity to decide whether you want a title before you order
it. For this reason, we do not accept returns, exchanges or refunds for change of
mind. This includes situations where you have decided you no longer want a record,
ordered the wrong title, or simply don't enjoy the music.

This does not affect your rights under the Consumer Guarantees Act 1993 in relation
to faulty or misdescribed goods. It only means we are not obliged to accept a return
where the product is as described and free from fault.

Faulty goods, warping and transit damage — your Consumer Guarantees Act rights
Nothing in this policy limits or excludes your rights under the Consumer Guarantees
Act 1993 ("CGA") or the Fair Trading Act 1986 where you are buying as a consumer.
Under the CGA, the goods we supply must be of acceptable quality, match their
description, and be fit for purpose. If a product does not meet these guarantees,
you are entitled to a remedy. The most likely issues with a record are warping that
affects playability, manufacturing defects in the pressing (for example, non-fill,
off-centre pressing, or persistent skips not caused by your equipment), or damage
in transit.

A note on warping
Vinyl is a thin, heat-sensitive material, and a degree of warping is a normal
characteristic of the format rather than a defect. The test we apply is playability,
not appearance. A record is faulty for warping only where the warp actually affects
playback on properly set-up, functioning equipment — for example, where it causes
the stylus to skip or mistrack, or produces audible pitch wobble or distortion. A
warp that is visible when the record is held up but that plays through cleanly is
not a fault. If a warp genuinely affects playback, that is a fault, and your CGA
rights apply in full.

Transit damage — reporting and packaging
If your order arrives damaged in transit, you must contact
delivery and keep all original packaging, including the out
sleeves, until the claim is resolved. Please include your o
photographs of both the damaged item and the packaging. We
assess the damage and to claim against the courier, and pro
because courier claims are time-limited.

Reporting faults and pressing defects
For manufacturing defects or playability warps that are not
contact us through the contact form on our Website as soon as reasonably practicable
after you notice the problem, with your order number and a
Where a product fails to meet a consumer guarantee, we will provide a remedy
consistent with the CGA — depending on whether the failure
this may be a repair, replacement, or refund. Where a repla
available, we will refund you. We will cover reasonable ret
goods that fail to meet a consumer guarantee.

We do not accept returns for issues caused by your own play
or handling after delivery (for example, heat warping or surface marks arising after
the record has been delivered in good condition).

Second-hand goods
Second-hand records are graded and described on their listing, including any known
imperfections. Because they are pre-owned, some surface noi
consistent with the stated grade are to be expected and are
The CGA still applies, but what counts as "acceptable quali
age, price and described condition of the item. We will rem
materially worse than the condition described.

Electronics and accessories
Where we sell electronics or accessories (such as headphone
the CGA in the same way as any other consumer goods, and by any applicable
manufacturer's warranty. Change-of-mind returns are not acc
either, subject to your CGA rights.

How to start a claim
Contact us through the contact form on our Website (or at o
your order number and details of the problem. Approved refu
original payment method.